Terms and conditions

Detailed description of goods and/or services

Masterproof SA is a business in the Construction industry that Supplies and installs Waterproofing materials in the domestic and  industrial sectors

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 10-14 days and delivery confirmed by way of delivery note upon collection or 3rd party courier services postal services or any other delivery methods.

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (N/A)

The offering on this website is available to South African clients and international clients all over the world subject to transport and delivery limitations to the destination country’s

4. Return and Refunds policy

The provision of goods and services by Masterproof SA is subject to availability. In cases of unavailability, Masterproof SA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

All goods delivered by Masterproof SA will carry damaged goods guarantee up to destination point only and received by client signed delivery note.

International clients must provide their own transportation and shipment insurance from time of collection of goods. And a signed delivery note by client representatives

(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy

Masterproof SA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal

information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Masterproof SA via PayGate (Pty) Ltd who are the approved payment gateway for all South Africans

Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Masterproof SA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).


And all other currencies are available via the pay gate converter .

10. Responsibility

Masterproof SA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Masterproof SA chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Masterproof SA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Masterproof SA Engineered waterproofing systems Pty Ltd based in South Africa trading under the registration number 2014/165255/07 and Amir Hazi is the Director and owner.

14. Masterproof SA contact details

Company Physical Address: 48 12th Road Kew 2090 Johannesburg Gauteng South Africa

Email: info@masterproof.co.za

Telephone: +27-73-555-5553